Frequently Asked Questions

It’s not okay.

Go to “My Orders” to check the logistics information. You can also check the delivery progress at the official logistics website according to the shipment number attached to the order.

Under normal circumstances, customers will receive the goods within 3-5 days from the date of order (not in remote areas). In case of bad weather or delayed delivery, the courier company will endeavour to deliver the goods as soon as possible.

After the courier delivers the goods, users can open the courier package to check the goods for confirmation (the colour box package cannot be opened).

1. If there is any error or problem with the goods, please contact SGIN customer service at [email protected].
2.If there is no problem, you can sign for the delivery. If there is any problem after signing, please contact SGIN customer service at [email protected]

Please try to contact the relevant person at the delivery address to retrieve the goods. If the shipment is confirmed lost, we will endeavour to assist you in contacting the courier to verify the situation and if necessary, we will seek police assistance to minimise your loss.

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